Your users drive your business forward and they are dependant on reliable access to the resources and information on your network. This in turn powers your organisations productivity. Keeping your network and it’s infrastructure healthy is key to a smooth, functional, operation.

With our managed support packages your users will be able to focus on their roles and you can know that they have access to the support services they need. We ensure that your servers are regularly checked and any issues that arise are taken care by us, not by your staff. Our automated monitoring services alert us of any issues with your servers as they happen, speeding up the response time to any critical issues that may occur.

Whatever operating systems you are running, whether it’s Windows, OS X or Linux based, G2 Support can support you and your business.

Empower your users
We actively encourage your users to report issues directly to our technicians, whether by phone or email, whatever the issue may be. This allows us to build a relationship directly with them as well as with you and also to be made aware of issues as they come to the users attention. It also means that as little time as possible is spent by your own staff dealing with an issue. Our monitoring agent software and monitoring servers also alert us to issues as soon as they are detected.

1 hour response time
We operate a sliding scale of response time depending on the nature of the issue. Every issue is acknowledged within 5 minutes, with high priority issues being attended to within an hour and a resolution is ensured within 8 hours.

Reporting
At the end of each month we will send you a report showing the number of support incidents, the amount of time spent on them, as well as a graphical breakdown of the state of your systems. This level of feedback and accountability allows you to know what’s happening with your system all the time. If you need it we can also include a full incident report on any issue that has arisen in the last month.

For more information about our services and response times get in touch with us today.