Your users drive your business forward and they are dependant on reliable access to the resources and information on your network. This in turn powers your organisations productivity. Keeping your network and it’s infrastructure healthy is key to a smooth, functional, operation. With our managed support packages your users will be able to focus on their roles and you can know that they have access to the support services they need. We ensure that your servers are regularly checked and any issues that arise are taken care by us, not by your staff. Our automated monitoring services alert us of any issues with your servers as they happen, speeding up the response time to any critical issues that may occur. Whatever operating systems you are running, whether it’s Windows, OS X or Linux based, G2 Support can support you and your business.
We actively encourage your users to report issues directly to our technicians, whether by phone, email, or the web, whatever the issue may be. This allows us to build a relationship directly with them as well as with you. It also means that your staff spend as little time as possible dealing with an issue. Our monitoring agent software and monitoring servers also alert us to issues as soon as they are detected.
We operate a sliding scale of response time depending on the nature of the issue. Every issue is acknowledged within 5 minutes, with critical issues being attended to within an hour and a resolution is ensured within 8 hours.
At the end of each month you will receive a report showing the number of support incidents, the amount of time spent on them, as well as a graphical breakdown of the state of your systems. This level of feedback and accountability allows you to know what’s happening with your system all the time. Additional reports are available in our web based Customer Portal.
We’re able to support any platform within your organisation and have the skills and experience to integrate your network, no matter what you are running.